Positive Conflict

Lean into Conflict - Lead Out of Drama

When people think about conflict, their associations most often are negative. Yet conflict is just energy – it’s how we bridge the gap between where we are and where we want to be. We can use it negatively, with behaviors like attacking, blaming, rescuing, and playing the victim, or we can use it positively, to engage with others openly, seeking their input and establishing healthy boundaries. Traditional leadership programs on conflict seek to reduce or manage it, rather than harness its power to engage positively and make great things happen.

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Centered around the concept of “Compassionate Accountability™,” the Leading Out of Drama® (LOD®) program teaches about the processes underlying negative behavior and provides participants with tools to improve every interaction. Participants learn about the nature of conflict, the specific ways it manifests negatively, and the skills that enable them to channel its power to struggle with people rather than against them - to be more effective in their personal and professional relationships.

LOD Courses

The LOD program includes courses that fit within almost any time and budget constraint. Each course provides participants with real skills at negotiating conflict. All course participants take the Drama Resilience Assessment (DRA) – an online assessment that measures the participant’s tendency to exhibit negative conflict behaviors and their facility with positive conflict skills. Whether you want to interact more effectively with your loved ones, learn to communicate with your team in a way that encourages confidence and high performance or change the culture of your entire organization to one that promotes open communication, positive participation and accountability, there is a course or set of courses that will meet your needs.

Conflict and You: The Basics of Compassionate Accountability

In this 2 to 4-hour long course, participants discover basic strategies for transforming the energy of conflict into meaningful contribution. They learn their role in negative conflict and how to adjust their behavior for healthier and more effective interactions and to feel more confident in engaging in positive conflict with others.

LOD Leaders Application Pack

Intended for teams that have taken Conflict and You, these 2 to 4-hour long courses are designed to help leaders apply Compassionate Accountability in everyday interactions that have the highest potential for negative conflict:

Improve connection, strengthen work relationships and build trust at all levels of the organization.

Foster an environment of safety, curiosity and consistency in every meeting to increase productivity and achieve results.

Performance Conversations:
Conduct performance conversations on a regular basis to balance care and concern with attention to results.

Learn and apply a four-step process for apologies that show humility, take responsibility, regain trust and rebuild relationships.

LOD Core Concepts

This one-day course teaches participants the fundamentals of Compassionate Accountability. Participants learn in depth about the behaviors of negative conflict and the skills of positive conflict, practice those skills and develop a personal action plan for applying Compassionate Accountability going forward.

LOD Advanced Conflict Skills: Diagnostics

In this one-day advanced course, participants master the art of recognizing positive and negative conflict, demonstrate and learn to detect the verbal and non-verbal features of each compassion skill and practice decoding oral and written communication.

LOD Advanced Conflict Skills: Intra-Personal

In this one-day advanced course, participants master Compassionate Accountability from within. They explore strategies for being their best self when engaging in conflict, discover their own traps and build a toolkit for maintaining a positive position in conflict, learn the stress-coping habits that contribute to their negative behavior and enhance their personal development plans.

LOD Advanced Conflict Skills: Inter-Personal

In this one-day advanced course, participants master Compassionate Accountability with others. They gain greater awareness of drama-based helping and practice strategies for inviting a new approach to being helpful, practice strategies for engaging in positive conflict with others and enhance their personal development plans.

Coaching & Consulting

Exaudian provides organizations and individuals with tailored coaching and consulting services around positive conflict, whether to practice and strengthen skills learned in our courses, assist with specific situations and circumstances, evaluate organizational behaviors or otherwise help create environments that are psychologically safe, curious and consistent.

Contact Exaudian Today!