Dive into the Process Communication Model
The concepts are simple, the possibilities are endless.
At the core of our PCM seminars is learning about yourself. You then learn to identify another person's base personality type and the unique communication styles, motivational needs, behaviors and other characteristics of each of the six personality types.
With PCM you will be able to:
...engender a feeling of connection and rapport in others, making them more inclined to see you in a positive light.
...identify the most effective style of communicating with someone – the specific words, tones, gestures, postures and facial expressions that are most likely to result in a productive interaction.
...ascertain a person’s primary motivations and to use that knowledge to predict and influence his or her actions and decisions.
...understand the genesis of distress and how to avoid situations and behaviors that are likely to lead to it.
...recognize the speech patterns and behaviors that signal impending distress.
...predict and identify a person's distress behaviors and implement targeted distress intervention tactics.
We provide a variety of seminars of varying duration, covering some or all of these topics. In addition to general seminars, we offer programs targeted to specific skill sets, professions, personal situations or goals. Seminars include a mixture of lecture, group discussion, exercises and, in some cases, video clips. All seminar participants take the Personality Pattern Inventory and gain a deep understanding of their own personality structure and behaviors.
The Process Communication Model Program
The following two general seminars together provide a comprehensive overview of all PCM topics and techniques:
This three day seminar teaches all of the basic elements of PCM.Learn More
Conflict Resolution & Motivation
This two day seminar focuses on advanced techniques for connecting, motivating, and resolving conflict.Learn More
Skill-specific Process Communication Seminars
Hone customer service, leadership, sales, and teambuilding skills using the proven techniques of PCM.
Customer Service: Quality Relations
A one day program on customer relations designed to improve the provision of professional services through effective communication.
Leadership: Experiencing Excellence
A one day program exploring personal and professional leadership using PCM.
Sales: The Selling Process
A three day training program designed to teach salespeople how to use a process approach, establish rapport with the customer through base perceptions, and determine why the person wants to buy by knowing individual motivations.
Teambuilding: Quality Teams
A two day program that teaches teams how to process among themselves, stressing the importance of different personality types, motivational needs, perceptions and communication styles.
Process Communication for Personal Relationships
When it comes to the people we love, process is always better.
The Key to Me Seminar
A one day seminar that explains the key elements of PCM, including personality structure, perceptions, motivational needs, and distress behaviors, together with an individual action plan for the participant.
How to Relate to Your Mate Seminar
A one day seminar for couples designed to enhance the quality of their relationship with their partner by understanding them better and appreciating their differences.
Process Parenting Seminar
A one day seminar for parents, designed to help them learn more about themselves and their child.